Terms of Use

Policy 

Delivery Policy
 

Shipping and Delivery Areas

  • Australia Wide

 
Dispatch Time

Paid orders are processed the next business day and may take up to seven(7) days for dispatch

 

Domestic Shipping (from dispatch)                  

  • QLD, NSW, VIC, ACT, SA | 3-4 Days ( weekends excluded )                      

  • NT, NORTHER QLD, WA, TAS | 5-7 Days ( weekends excluded )    

  • AUSTRALIAN TERRITORIAL ISLANDS | 7-14 Days ( weekends excluded )  

*Estimate of delivery time provided by our freight providers.

 

Holiday Shipping 

  • During holidays delays in shipping beyond our control may be experienced. 

 

Bulk and Custom Orders 

  • Custom orders are subject take up to seven(7) days to dispatch

 
Tracking your Order

  • A consignment tracking number will be issued to your corresponding order. 

 

Unattended Deliveries

  • If the delivery address is unattended, the goods will not be left unattended unless we obtain your express consent.

 

General Items

  • All delivery timelines are subject to the accuracy of provided delivery details. 

  • All freight is insured from loss and incidental damage. Terms and conditions of the carrier may apply.  

  • For security reasons you may be required to present a current government issued Photo ID on Delivery or Collection

 

Collection

  • You may opt to collect your order rather than have it delivered


Return Policy

 

Procedure
All returns are subject to an RMA(Return Merchandise Authorisation) procedure. The procedure requires you to fill a form in to request the return of the product. Where we will reply to you with a RMA Reference Number to be clearly affixed or displayed on the return goods and for your record.

 

In Warranty
Products in warranty are subject to a 'like for like' replacement during the term of its respective manufacturer's warranty through the RMA(Return Merchandise Authorisation) procedure. 

Out of Warranty 
Product returned out of warranty are subject to be booked in for service review through the RMA(Return Merchandise Authorisation) procedure.

For Convenience 
Within seven(7) days of receiving your purchase, you can request the return for upgrade, exchange, credit and/or refund of a complete product for convenience. Acceptance of the returned product is subject to being in its entirety, original condition, undamaged and accompanied by its original packaging materials. Packaged and bundled items cannot be retuned individually for convenience, with the exception to an upgrade to a bigger model. Downgrades are not accepted. Return for convenience is subject to the RMA (Return Merchandise Authorisation) procedure.

  

For Upgrade 
Within thirty(30) days of receiving your purchase, you can request the return of a product(s) (or, if applicable part thereof) for an upgrade to a bigger model. This must be done in consultation with one of our customer service representatives to assure operational compatibility. Additional upgrade costs may apply. Upgrades are subject to the RMA (Return Merchandise Authorisation) procedure.  

 

Privacy Policy

 

With growing concerns about the protection of personal information, it is important that we provide our users with a comprehensive privacy policy.

By using this site, you consent with the policies we have disclosed in the way this site collects, uses, discloses, and manages the data of its visitors and customers to assure fulfilment and compliance of legal requirements to protect a visitor or client's privacy.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We collect such non-personal and personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilising other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the site and/or the Wix Privacy Policy.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: info@comstel.com.au